So the CEO of SixApart finally released a statement to LJ users.



Well we really screwed this one up…

For reasons we are still trying to figure out what was supposed to be a well planned attempt to clean up a few journals that were violating LiveJournal's policies that protect minors turned into a total mess. I can only say I’m sorry, explain what we did wrong and what we are doing to correct these problems and explain what we were trying to do but messed up so completely.

What we did wrong;

1) Over the last couple of days we have suspended (not deleted) about 500 journals out of many millions on LJ.

2) It is now clear that in an unfortunate number of cases these journals were suspended for easily correctable problems in their profiles that would then allow them to be reinstated and that this was not communicated to the journal or community owners at all.

3) Further, because of miscommunication these journals were taken down before review could be completed to avoid mistakes.

How we are fixing it.

1) Over the next few hours we will review the journals that were taken down and wherever appropriate we will restore these journals or communities before 12 noon PDT. Sorry it will take that long but we do not want to reinstate true and clear violators of community policy.

2) In some cases Journals that were restored will be asked to clarify their profiles to avoid the appearance that they are soliciting or encouraging illegal activities.

3) Journals that we do not restore will be journals that we are fairly sure are actually intended to encourage activities that put minors at risk but we will review them if requested by their owner to be certain that we did not make a mistake.

4) In cases that we ask owners to clarify their profiles and they fail to do so within 7 days we will suspend their journals again.

So what were we trying to do when we messed up so badly?

As most of you know, LJ has a zero tolerance policy toward content that supports child abuse, pedophilia, or sexual violence. In implementation of this zero tolerance policy there were two issues that made it hard to apply these policies consistently;

Issue one was profiles.

There were a number of profiles that expressed “interest” in activities that most of us would agree put children at risk, notably pedophilia and child rape. Both in the instructions for profiles and in other places on the site we make it clear that interests listed should be evaluated within the context of “I like x”, “I’m in favor of x” or “I support x”. As many profiles are the only public part of a private journal and profiles serve partly as an advertisement for people of like interests, it is important that the content of a profile can be evaluated as if it stands alone. If your profile were to express interest in pedophilia with no other content that describes this interest as in helping survivors or protecting children from it we must read the profile as “I like or I support or I’m in favor of it.” For this reason we suspended profiles that meet this criteria.

Another issue we needed to deal with was journals that used a thin veneer of fictional or academic interest in events and storylines that include child rape, pedophilia, and similar themes in order to actually promote these activities. While there are stories, essays, and discussions that include discussion of these issues in an effort to understand and prevent them, others use a pretext to promote these activities. It’s often very hard to tell the difference. As such, we have suspended reported journals that do not clearly and substantially object to these activities while at the same time portraying them.

We recently received a complaint from outside the community about a number of journals. When we receive such complaints it is our obligation to look into them but it is our standards not theirs that we use to make decisions about the complaints. The source of this complaint was not the source of the problem we created.

We never intended this policy to cause the removal of journals that were have perfectly valid discussions about literature, law or culture. We never intended the policies to take down journals or communities clearly opposed to illegal activities but clearly we did. We love our members of fandom and respect their role in our community. We made a mistake and now we are going to try to fix it.

That is it. We have always been strong supporters of free speech and at the same time we believe deeply that children deserve special protections as well as the victims of violence and hate. We tried to implement a policy that walk that line and we did it poorly, we are all sorry. One could say that no matter what we did we would either be accused of opposing free speech or endangering children but I am sure we should and could have done this much better. I hope you can forgive us and we can regain your trust.

Barak Berkowitz
Chairman and CEO Six Apart

And scrolling the comments there have been some winners. It may be because it's three-thirty in the morning, but I am having a gigglefest all by my lonesome.

Some of my favorites:

- Take a little longer to apologize next time. See how well that goes for you.

- It would be nice, if you didn't still sound like a complete and utter loathsome dick, sry2say2you.

- This is kind of hysterical.

- Nothing is complete without a macro.

- Never fuck with something as batshit crazy as fandom.

They will jump your bones, they do know what they're doing, and they are oh-so unkind when need be. This is the first time I've seen fandom, as a collective group, band together for one cause. And boy, do I hope it never has to happen again, as interesting as it was.

- Epic fail, guys. Some of the damage you've done is no doubt permanent by now, due to your own negligence and frankly moronic behaviour. At this point, I feel an actual goat would probably be more competent at running your business for you.

More as I come across them, maybe. I am bored, thx for the entertainment, LJ.

ETA: Correct me if I'm wrong, but the comment anil dash left here (scroll down, it's about 3/4 of the way down the page) seems to be a rough draft of the post the CEO made. So. Not that it would surprise me, but I'm thinkin' he just signed off on something someone else wrote. I'd still like to hear how this clusterfuck happened. I'm guessing communication was via...Pony Express?